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General Terms of Sale

These terms of sale are stipulated between VON STEIN EURL one-person limited liability company with a capital of 1000 euros, whose headquarters are located at 13 Route de Strasbourg— 69300 CALUIRE ET CUIRE, registered in the Trade and Companies register of Lyon under the following number 791 897 705 R.C.S and any natural or legal person interested in making a purchase on the www.vonstein.fr website.

1. Object of the contract
2. Characteristic of the articles for sale
3. Geographic area
4. Tariffs
5. Orders
6. Cancellation of the order
7. Availability
8. Payment Terms
9. Shipment and delivery time
10. Protection of personal data
11. Withdrawal Period : exchanges or returns
12. Liability
13. Guarantee
14. Customer Service

1. Object of the contract

The purpose of these general terms of sale is to define the contractual arrangements between VON STEIN EURL and the customer and the conditions applicable to all the purchases made through www.vonstein.fr retail website, whether the customer is a professional or a consumer. The purchase of a good or a service through this website implies the full acceptance by the customer of these terms of sale.

2. Characteristic of the articles for sale

Every item is presented with a description. The catalogue photographs are as much faithful as possible, but they cannot assure a perfect similarity with the item offered.

3. Geographic area

The online sale of items displayed on the website is available worldwide.

4. Tariffs

The prices that appear on the catalogue are tax inclusive, taking into account the VAT applicable the day of the order ; any change in the rate can be passed down to the products price. VON STEIN EURL reserves the right to modify its prices at any moment, with the understanding that the price appearing in the catalogue the day of the order will be the only one applicable to the customer. Shipping fees are not included in the prices displayed on www.vonstein.fr.

5. Orders

Customers place orders on the www.vonstein.fr website 24 hours a day, 7 days a week. To purchase one or more items, customers have to follow the following ordering process : Select the items and add them to the cart. Confirmation of the cart content. Identification on the website or registration on the identification form on which the requested contact information has to be provided. Choice of delivery mode. Choice of payment method and acceptance of the General Terms of Sale. Payment confirmation. Order confirmation. Customers declare to have read and accepted the General Terms of Sale before placing the order. In compliance with the provisions of the french Civil Code concerning the conclusion of online contracts, the contract is concluded when the purchaser clicks on the button that confirms the order. Customers will receive the order confirmation by e-mail. Customers can check the detail of the order and its total price at any moment during the ordering process, as well as correcting possible errors, before to confirm it to express the acceptance. VON STEIN EURL retains title to the goods until full settlement of the order, which means until the payment of the order is received by www.vonstein.fr. In case of erroneous data, VON STEIN shall not be liable if the delivery fails. VON STEIN EURL reserves the right to cancel or to refuse any order that would come from customers with whom there is an existing claim regarding the payment of a previous order. Any order implies the acceptance of prices and description of items available for sale. VON STEIN EURL undertakes to fulfill the orders received through the website within the limit of stocks available.

6. Cancellation of the order

You have the right to cancel your order, in this case we will refund you the entire payment within 48 hours. However, if your order has already been dispatched, delivery fees will be charged on you. We will refund you, then, only the amount of the price of products, within 48 hours.

7. Availability

Our products and prices are valid as long as they can be viewed on the website www.vonstein.fr within the limit of stocks available. Although the accurate updating of the catalogue some errors or omissions may exceptionally occur. In the event of unavailability, you will be informed by e-mail or by telephone as soon as possible. In the event of unavailability of the ordered product, in particular for reasons attributable to suppliers, customers will be informed a soon as possible. Customers will have the opportunity to wait for the supply of the product or to ask for the cancellation and therefore the refund of the order.

8. Payment Terms

Payment of purchases is made via any of the following methods, at the customer convenience : By credit card (Visa and Mastercard), by Paypal, by bank transfer. Payments made trough www.vonstein.fr or www.paypal.com websites are totally secured.

9. Shipment and delivery time

Every order made on www.vonstein.fr website before 3 p.m from Monday to Friday (excluding public holidays) will be processed and shipped the same day, under the condition of prior payment validation. The products are delivered by mail to the delivery address specified during the order and in accordance with the following conditions : For the orders with destination : Germany, Andorra, England, Belgium, Scotland, Spain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Wales, Portugal, Switzerland ; a cost of 15 euros for preparation and delivery charges is applied. For orders with other destinations, a cost of 20 euros for preparation and delivery charges is applied. The order is delivered directly from the carrier to the purchaser. The delivery is made trough Colissimo Suivi. The delivery will be effected within 3 to 5 days from the the day of dispatch. VON STEIN EURL cannot be held responsible in case of delay of delivery. Customers are required to verify the good condition of the items delivered. In the event of damage ( break, deterioration...) you can express your reservations on the delivery note, upon receipt of the order and, if necessary, you can refuse the goods. You have 3 days to report the dispute to us, sending us an e-mail to the following address : lorenz@von-stein.fr.

10. Protection of personal data

Our website is subject to a security system reinforced with the SSL protocol against unwanted intrusions.

11. Withdrawal Period : returns and exchanges

Customers, non-professional natural persons, benefit from a withdrawal period of 30 days from the delivery of their order to return the product to VON STEIN EURL. If the expiry of the period occurs on a Saturday, Sunday or on a holiday, this one will be extended until the first following working day. Two possibilities are offered to customers : either an exchange of the merchandise or a refund within 48 hours. Before any return, customers must report the occurred problem to the following e-mail address : lorenz@von-stein.fr. It is necessary then to wait for the approval of VON STEIN to proceed with the actual return of the merchandise. The product shall not have been used. Return fees are under client charges (unless damage).

12. Liability

VON STEIN EURL cannot be held responsible for damages of any kind, both material and immaterial or physical, that can result from a malfunction or an improper use of the products sold or that are due to extreme circumstances (natural disasters..). VON STEIN EURL liability will be, in any case, limited to the amount of the order. In case of difficulties in the application of the present contract, VON STEIN EURL reserves the possibility, before any legal action, to reach a friendly agreement. Otherwise, the Commercial Court of Lyon is the only qualified one and the applicant will be submitted to the French law.

13. Guarantee

Products warranty period is assured in accordance with the french law. To benefit from the guarantee, keep your bill and the original package. For the consumed products, you have to prove that the defect is original. You also benefit from legal warranty against latent defects, in compliance with the legal provisions specified below : article L211-4 of the Consumer Code « the seller must deliver goods which are in conformity with the contract of sale and shall be liable for any lack of conformity existing at the time the goods were delivered. The seller is also liable for non-conformity defects resulting from packaging, fitting instructions or installation if this last one has to be borne by the seller as stated in the contract or it has been carried out under his responsibility .» Article L211-5 of the Consumer Code « To be in accordance with the contract, the goods must : Be suitable for the purpose generally expected from similar goods and, if required : to match the description given by the seller and to possess the qualities which have been presented to buyers as a sample or model ; To possess the qualities that buyers can rightfully expect in view of the public statements made by the seller, the manufacturer or his representative, in particular in advertising or labeling ; Or to possess the characteristics defined by a common agreement between the parties or to be suitable for the special purpose for which the buyer requires them, made known to the seller and accepted by this last one.»

14. Customer Service

Customers can contact VON STEIN customer service by e-mail to the following address : lorenz@von-stein.fr